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FAQ's

Frequently Asked Questions

Frequently Asked Questions

1. What is your company's return policy? We offer a 7-day return policy for all products purchased directly from our website. If you are not satisfied with your purchase, you can return it within 7 days of the delivery date for a full refund. Please note that the item must be in its original condition and packaging for us to process the return. read more at Lifetime Warranty and 7-Day return Policy.

2. How long does shipping take? Shipping times may vary depending on your location and the product you have ordered. We strive to process and ship all orders within 1-2 business days. Once your order is shipped, you will receive a confirmation email with tracking information. Shipping within Metro Manila usually takes 1-2 business days, while provincial shipping can take 5-7 business days (excluding holidays). Read more at Shipping Policy. We also offer Express Shipping, read more about it on this link.

3. What if I receive a damaged or defective product? We take great care to ensure that our products are in perfect condition when they leave our warehouse. However, if you receive a damaged or defective product, please contact our customer support team within 48 hours of delivery. We will arrange for a replacement or refund, depending on the nature of the issue. Read more about this at Lifetime Warranty and 7-Day return Policy.

4. Can I cancel or change my order after it has been placed? We strive to process orders as quickly as possible, which means we may not be able to accommodate order changes or cancellations once they have been placed. If you need to make a change or cancel your order, please contact our customer support team immediately, and we will do our best to assist you.

5. Do you offer wholesale or bulk discounts? Yes, we offer wholesale pricing and bulk discounts for qualified businesses and organizations. If you are interested in purchasing our products in bulk, please reach out to our sales team for more information.

6. How can I contact your customer support? You can contact our customer support team by email at support@onyx-goods.com. Our customer support hours are Monday to Friday, 9:00 am to 5:00 pm (PHT). We strive to respond to all inquiries within 24 hours.

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90-Day Warranty

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